ALLEN Realtors

Reviews

• ★ ☆ ☆ ☆ ☆
  We rented with this company for two years and never had any problems. Until we moved out of the property. We recently received the deposit refund in the mail and it said " home left in great condition carpets needed to be professionally cleaned. Thank you for your tenancy." We had questions, so I called our property manager and ended up arguing with her. We were charged a balance due fee and a carpet cleaning fee. I don't understand how you can have a balance due when you pay your rent in person every month, there was no hey by the way you owe money or anything like that. We had the carpets cleaned two days prior to moving out and forgot to hand in the receipt with the keys, I offered to bring the receipt down and was denied told it would not matter since the check was already sent, She claimed to need the carpets cleaned due to a flea infestation and it didn't treat them, and she had witnesses. I was told that we could get refunded the carpet cleaning fee and then charged for fumigation, my question is why didn't you just fumigate. Was told that we were lucky that we weren't charged more since she couldn't move her new tenants in and had to refund them. I told her I would never recommend them for anything and hung up because I was done arguing with her. They had someone moving in 15 days after we turned in the keys. In summary all I was doing was asking why there were these charges, I understand we messed up by not turning in the receipt, was never really expecting to get what they charged back. They need to seriously work on their customer service and professionalism. If you could give negative stars I would be giving them.
  By Mesha Zavala, September 06, 2017

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